Refund policy

RIGHT OF RRETRACTION

 

  • In accordance with the articles LPursuant to Article 221-18 et seq. of the Consumer Code, the Customer has a period of 14 days from receipt of the ordered Product or the Gift Voucher Order to exercise their right of withdrawal with the Company, without having to justify reasons or pay any penalty.

 

  • To exercise their right to withdraw from the Order, the Customer must notify their decision to withdraw by means of an unambiguous statement, without having to provide any justification. The Customer may use the form attached to the General Terms and Conditions of Sale by sending it by post to the Company at the following address: 95 rue de Seine, 75006 Paris or by email to the following address: chumon@maruyamanori.com.

 

  • If the Client notifies the Company of their decision to withdraw, regardless of the method used, the Company will promptly send them an acknowledgement of receipt of the withdrawal on a durable medium (including by email).

 

  • The Customer must return the Product(s) in the same condition as received, with all packaging, accessories, and instructions (even if the Product(s) has/have been opened), as soon as possible and no later than 14 days from the date of notification of withdrawal from this Contract, to the following address: 95 rue de Seine, 75006 Paris, France. In accordance with the law, the Customer is responsible for the return shipping costs. Return shipping costs will only be reimbursed by the Company if the Product(s) delivered are different from those ordered or if the package is damaged.

 

  • The Customer is asked to indicate the reason for return/cancellation, in order to help the Company improve its Products and/or Gift Vouchers.

 

  • In the event of cancellation by the Customer, the refund for the Product(s) and/or Gift Certificate(s) that were subject to the right of cancellation will be issued by the Company using the same payment method as that used for the initial transaction, unless the Customer expressly agrees to a different method. In any case, this refund will not incur any fees for the Customer. The refund will be processed as quickly as possible, and at the latest 14 days from the day the Company is informed of the Customer's decision to cancel their Order.

 

  • In compliance with article L.221-23 of the Consumer Code, the Customer is informed that his liability to the Company is engaged only for a depreciation of the Product(s), returned following the exercise of his right of withdrawal, resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s).

 

  • Gift vouchers used before the end of the withdrawal period do not have a right of withdrawal:

 

  • In compliance with article L.221-25 of the Consumer Code, the Customer will not benefit from the right of withdrawal during the period of fourteen (14) days if he wishes the Gift Certificate to be used before the end of the withdrawal period.

 

 

withdrawal form

 

To the attention of :

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*):

 

Ordered on (*)/received on (*):

 

Name of consumer(s):

 

Address of consumer(s):

 

Signature of the consumer(s) (only in case of notification of this form on paper):

 

Date :

(*) Strike out the useless mention.