Shipping policy

DELIVERY

 

  • The product(s) offered can be delivered to the following countries: Metropolitan France, all EU countries, the United Kingdom, Norway, Switzerland and the United States.

 

  • Regarding the delivery of Products outside the European Union, the Customer will be responsible for all applicable taxes (where applicable, customs duties, VAT or any other applicable tax).

 

  • The Customer must ensure that the information provided is correct and remains so until the complete delivery of the ordered Product(s). The Customer therefore agrees to inform the Company of any changes to billing and/or delivery details that may occur between the Order and delivery by sending an email without delay to the Company's Customer Service email address. Otherwise, in the event of a delay and/or delivery error, the Customer may not hold the Company liable for non-delivery, and the Company's Customer Service will contact the Customer to arrange a second delivery at the Customer's expense.

 

  • The Company will also not be responsible if the non-receipt of the Products is due to the actions of a third party outside of its involvement or in the event of theft.

 

  • In the event of the Order being returned due to the Customer's absence, the Company's Customer Service will contact the Customer to arrange a second delivery at the Customer's expense.

 

 

  1. DELIVERY DELAY

 

  • The Products are shipped to the carrier within 3 working days following the placement of the Order/receipt of payment by check.

 

  • Deliveries are shipped via Colissimo within the following timeframes:

In metropolitan France:

Colissimo: Delivery in 2 to 10 business days from the date of dispatch

 

Hors France Metropolitaine:

Colissimo International: 5 to 15 business days from the date of dispatch

 

 

  • Claims to the carrier

 

  • The Customer has 10 days from delivery to make any reservations with the carrier in case of missing or damaged Product.

 

  • If the claim with the carrier is unsuccessful, the Customer can then contact the Company by telephone at +33 (0)1 46 33 94 90 or by email.chumon@maruyamanori.com.